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Return policy
Since all our portraits are custom-made, returns are only accepted if the item arrives damaged or incorrect.
Please email info@clrs.co.za within 7 days of receiving your order with clear photos. We’ll arrange a replacement or refund right away.
You may cancel your order within 12 hours of purchase, provided work has not yet begun on your artwork.
Product delivery
Digital portraits are delivered via email within 3–5 business days.
Canvas and framed prints are usually delivered within 7–14 business days, depending on location and courier schedules.
At the moment, CLRS only delivers physical products within South Africa. However, digital portraits can be emailed to customers worldwide.
If your order hasn’t been processed yet, yes — please contact us immediately at info@clrs.co.za or reply to your order confirmation email.
Shipping is free for all orders in South Africa
Payment methods
We accept secure online payments through PayFast.
If a payment fails, double-check your card details. For assistance, contact info@clrs.co.za and we’ll help resolve it quickly.
Yes — our payments are processed via encrypted and PCI-compliant gateways, ensuring your information is fully protected.
Product Specific Questions
Yes, you get one free round of revisions for small changes (colour tone, background, or minor detail edits).
Absolutely — every portrait is lovingly created from your uploaded photo(s). Please make sure your photo is clear and well-lit for best results.
Yes! You can order any portrait as a gift, and even add a custom note at checkout.